Terms of Service

01

About These Terms

These Terms of Service explain how Denvin Tours provides safari, travel and related services, and set out the basis on which we work with our customers.

They apply to anyone who enquires about, requests a quotation for, books, or takes part in a safari, travel arrangement or related service offered by Denvin Tours.

02

Booking Enquiries & Quotations

You may submit a safari or travel enquiry to us at any time. Based on the information you provide, we will prepare a quotation covering your proposed itinerary.

A quotation reflects pricing and availability at the time it is prepared. It does not guarantee that accommodation, vehicles, flights, park access or other travel services will remain available until your booking is confirmed.

Prices shown in a quotation may change before a booking is confirmed if supplier rates, availability, exchange rates, taxes, government fees or other relevant costs change.

03

Booking Confirmation

A booking is only confirmed once the applicable booking requirements below have been met.

Certain suppliers or arrangements — such as scheduled flights, specific lodges or peak-season bookings — may require different payment conditions. These will be communicated to you at the time of booking.

04

Prices, Currency & Payments

• Prices may be shown in KES, USD, or another clearly stated currency.
• Where services are priced in a foreign currency, exchange rate movements may affect the final amount payable.
• Supplier rates, government fees, park fees, accommodation rates and transport costs may change between quotation and confirmation.
• You will be informed of the applicable payment requirements before your booking is confirmed.

05

Deposits & Balance Payments

A deposit may be required to secure accommodation, transport or other travel services on your behalf.

The balance of payment is normally due according to the agreed payment schedule communicated to you at the time of booking.

06

Changes Requested by the Customer

We understand that plans evolve. You may request changes to:

• Travel dates
• Accommodation
• Safari itinerary
• Number of travellers
• Other travel arrangements

Whether a requested change can be accommodated depends on availability, supplier policies, any additional costs involved, and applicable government or park requirements.

We will make reasonable efforts to assist with your request, but we cannot guarantee that every change will be possible.

07

Cancellations & Refunds

We understand that travel plans can sometimes change. If you need to cancel your booking, you must notify Denvin Tours in writing. The effective date of cancellation will be the date on which we receive your written notice. Our cancellation policy is structured according to how far in advance notice is given:

Certain components of your safari package, including accommodation, flights, park fees, permits, transport and other third-party services, may be subject to separate supplier cancellation policies. Where applicable, non-refundable supplier charges, bank charges and payment processing costs may be deducted from any refund.

No refunds will normally be provided for unused accommodation, meals, game drives, activities, transport or other services after a safari has commenced, except where otherwise required by applicable law or agreed by Denvin Tours in writing.

08

Changes or Cancellations by Denvin Tours

On occasion, we may need to modify an itinerary. This can happen due to:

• Weather
• Road conditions
• Wildlife or conservation requirements
• Accommodation availability
• Transport issues
• Safety considerations
• Government requirements
• Supplier changes
• Events outside our reasonable control

Where this happens, we will make reasonable efforts to arrange a suitable alternative wherever practical. We cannot guarantee that every aspect of an itinerary will remain unchanged.

09

Accommodation

• Accommodation is subject to availability.
• The accommodation shown in a quotation or itinerary may be changed if necessary.
• Where practical, we will arrange a comparable alternative.
• Room types, meal plans and other accommodation details are confirmed during the booking process.
• Accommodation standards may vary depending on the package and destination selected.

Upgrades are not included unless specifically confirmed as part of your booking.

10

Transport & Safari Vehicles

Depending on your itinerary, safari transportation may involve:

• 4×4 Safari Land Cruisers
• Safari vans
• Other suitable vehicles depending on the route

Vehicle allocation may depend on group size, route, availability and the type of safari booked.

Travel times provided are estimates. They may be affected by road conditions, weather, traffic, wildlife on the road, and other circumstances beyond our control.

11

Safari Itineraries & Wildlife

Our safari itineraries are designed to give you the best possible opportunity to experience Kenya and East Africa's wildlife — but nature cannot be scripted.

• Wildlife sightings cannot be guaranteed.
• Specific animals or species cannot be guaranteed.
• The timing and location of wildlife encounters cannot be predicted.
• Weather and environmental conditions may affect planned activities.
• Park and reserve authorities may impose restrictions at their discretion.

This unpredictability is part of what makes a safari an authentic wilderness experience, and our guides work hard to make the most of every opportunity nature provides.

12

Park Fees, Government Fees & Local Requirements

• Park and reserve fees may be charged by the relevant authorities.
• Government taxes, levies or tourism fees may change from time to time.
• Entry requirements may vary by park, reserve or destination.
• You may be responsible for providing certain information or documents required for travel.

We cannot guarantee that fees will remain unchanged after a quotation is issued, unless this has been explicitly confirmed.

13

Travel Documents, Passports & Visas

You are responsible for ensuring you have the necessary:

• Valid passport
• Visa or electronic travel authorisation, where required
• Vaccination or health documentation, where applicable
• Other travel documents required for your journey

Requirements can change, and we recommend verifying current entry requirements with the relevant embassy, consulate or immigration authority before travelling.

Denvin Tours is not responsible for a customer being denied travel or entry due to inadequate or incorrect documentation.

14

Health, Medical Conditions & Fitness to Travel

Please let us know about any medical conditions, mobility requirements, allergies or dietary needs that are relevant to safely arranging your travel services.

You are responsible for obtaining appropriate medical advice before travelling, particularly where remote or physically demanding activities are involved.

15

Travel Insurance

We strongly recommend that you obtain comprehensive travel insurance before your trip. Suitable cover may include:

• Medical emergencies
• Trip cancellation
• Travel delays
• Lost or damaged belongings
• Emergency evacuation, where applicable

Denvin Tours does not provide travel insurance unless this has been explicitly confirmed as part of your booking.

16

Client Responsibilities

To help ensure a safe and enjoyable experience for everyone, travellers are expected to:

• Provide accurate booking information.
• Follow reasonable safety instructions from guides and staff.
• Respect wildlife and maintain safe distances.
• Follow park and reserve regulations.
• Respect accommodation and property rules.
• Behave respectfully toward guides, staff, other travellers and local communities.
• Avoid behaviour that may place themselves or others at risk.

Where serious misconduct occurs, a traveller may be removed from an activity where reasonably necessary for safety.

17

Wildlife & Safari Risks

Safari travel takes place in a natural, untamed environment and involves inherent risks, which may include:

• Encounters with wild animals.
• Uneven or challenging terrain.
• Long-distance travel over extended periods.
• Changing and sometimes unpredictable weather.
• Remote locations, with limited access to certain services.
• Variable road conditions.

Travellers are expected to follow the instructions of guides and relevant authorities at all times. Nothing in these Terms is intended to exclude liability that cannot legally be excluded.

18

Third-Party Suppliers

Some of the services included in your safari may be provided by independent third parties, including:

• Accommodation providers
• Transport providers
• Airlines
• Guides
• Activity providers
• Other travel suppliers

These providers may have their own terms and conditions, which may apply alongside these Terms.

Denvin Tours will act reasonably and responsibly in selecting suppliers, but is not responsible for circumstances genuinely outside our reasonable control.

19

Limitation of Liability

To the extent permitted by applicable law, Denvin Tours' responsibility may be limited where a loss arises from:

• Events outside our reasonable control.
• The actions of independent third-party suppliers.
• A customer's own actions or omissions.
• A failure to follow reasonable safety instructions.
• Inaccurate information provided by the customer.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited, and we do not claim to accept no responsibility under any circumstances.

20

Force Majeure

Occasionally, events outside anyone's reasonable control may affect travel services. Examples include:

• Natural disasters
• Severe weather
• Disease outbreaks
• Government restrictions
• Political instability
• Security incidents
• Strikes
• Road closures
• Other unforeseen events

Where such events occur, we will make reasonable efforts to manage disruption and keep you informed wherever practical.

21

Complaints & Customer Concerns

If something isn't right, please let us know as soon as reasonably possible so that we have the opportunity to address it.

22

Governing Law & Dispute Resolution

These Terms of Service are governed by and interpreted in accordance with applicable Kenyan law.

If a dispute arises, we encourage you to first raise it with us directly so that we can work together toward a reasonable resolution. Nothing in this section limits any further legal remedies available to you under applicable law.

23

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, industry practice, or applicable law.

The version published on this page is the current version. Material changes will generally apply to future bookings, or as otherwise required by applicable law.

Last Updated: 28th August 2026

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Contact Us

If you have any questions about a quotation, a booking, or these Terms of Service, we would love to hear from you.